For help with troubleshooting or to request a feature, please contact the Geneious support team. You can do this either from within Geneious Prime by going to Help → Contact Support, or by going to our support website at https://help.geneious.com and submitting a request. Using the Contact Support option from Geneious will automatically send through some system information to help us assist you. If you are submitting a request through our website, please include details of your operating system and the version of Geneious you are using and as much information as possible about the nature of your problem (including screenshots to illustrate the issue if appropriate).
The Geneious support website also contains a comprehensive Knowledge Base with solutions to common problems and tips for getting the most out of Geneious, as well as a User Forum where you can post questions to the Geneious community.
You can access the support website and download user manuals, license agreements and release notes from the Help menu in Geneious.